In this special episode of the Healthcare Plus Podcast, hosts Dan Collard and Quint Studer welcome the founders of uLeadership—Kay Kennedy, Lucy Leclerc, and Susan Campis—to announce uLeadership’s addition to the HPSG family of companies and to unpack the research and practice behind human-centered leadership.
Kay, Lucy, and Susan share uLeadership’s origin story: three experienced nurse leaders who met in 2019, burned out by overachieving, work-all-day-and-night leadership, decided to study the kind of leader nurses would follow to the ends of the earth. Their IRB-approved research validated a framework that puts connection, well-being, trust, and excellence at the core—and gave rise to Human-Centered Leadership in Healthcare.
They discuss real-world results from early client partners—higher engagement participation and scores, improved leader and staff retention, gains in patient experience (especially communication and teamwork), and even quality improvements—along with powerful moments from the road (a keynote that convinced a leader on the verge of quitting to stay, and a team that turned the framework into an award-winning poster). The team also talks about sustaining the gains (not “one and done”), building belonging as a strategic outcome, and how their book, Human-Centered Leadership in Healthcare: Evolution of a Revolution, helps leaders operationalize the behaviors, not just admire the ideas.
Finally, the group looks ahead at what the HPSG + uLeadership partnership makes possible. Scaling a movement that helps leaders feel replenished, not overwhelmed, and equips them to create teams people want to join and stay on.
