What you have taught us for our ‘internal’ self is so important for our success, progress, and productivity….a culture change will take time.
New Nurse Leader Development
Human-Centered Leadership in Healthcare: A Contemporary Approach to Nursing Leadership
At uLeadership™, we believe that to be the most effective leader, who creates a culture of excellence, trust and caring, you must lead in service to others and take good care of yourself. In short, It Starts with You, but It’s Not About You! Three nurse leaders with years of experience from the bedside to the executive suite share a new model of leadership which captures the essence of nursing ̶ Human-Centered Leadership in Healthcare. This evidence-based approach requires the leader to practice self-care and mindfulness and to adopt the outward focused leadership attributes of the Awakener, the Connector, and the Upholder. Our mission is to make a difference in healthcare by developing the people who lead the people who care for the people!
Demo of the Virtual, Interactive Platform:
Kay and her uLeadership colleagues have been working with our leaders since February and their impact on our leadership team is profound. We are seeing projects come to life, engaging staff, encouraging communication and realizing teamwork like never before.
I think “looking upstream” and Appreciative Inquiry resonated with members of our team
I better understand what this role means. I have learned ways to improve myself as an Leader.
Important topics were broken down making them easy to understand and applicable to real-life.
Program Delivery Model
Our educational model targets the learner by meeting them where they are. Using a unique, on-demand mobile learning platform, learners are able to digest the content in small, “bite-sized” offerings that have associated learning activities. Delivered to a cohort, individuals are able to learn asynchronously within a learning community that has built-in strategies for increasing both individual knowledge retention and integration as well as increased sense of community/peer network.
Finally, our programs offer a framework for each organization to customize by incorporating additional organization-specific content and branding. A video from the CNO can be added to the beginning and the end of the program to share specific organizational goals. This customization makes the course experience relevant to the participant’s existing challenges and developmental needs.
The Human-Centered Leader seeks to address complexity through Awakening, Connecting, and Upholding the people who care for the people with an ultimate goal of nurturing a Culture of Excellence, Trust, and Caring. The Human-Centered Leader starts by recognizing that change begins with self. This level culminates with a self-assessment of the Human-Centered Leadership attributes and provides direction on strategies for further individual development.
- Workshop 1: Leadership is a Journey – The Next Level!
- Workshop 2: Revealing your Inner Edgewalker
- Workshop 3: Creating a Human-Centered Culture
The Human-Centered Leader practices self-care, self-compassion, self-awareness, and mindfulness to build resiliency and the capacity to focus outward. Each of these practices are explored and the leader learns first steps toward their development.
- Workshop 1: The Comparing Mind
- Workshop 2: The Art of Self-Kindness in a Self-Judgmental World
- Workshop 3: Just Breathe: How Mindfulness and Meditation Reduce Stress and Improve Well-Being
The leader embodies the attributes of the Awakener by developing the members on the team. The Awakener is characterized as a: motivator, coach, mentor, architect and advocate. The leader’s influence as an Awakener results in staff members owning their individual and collaborative practice, implementing innovative solutions based on new knowledge, and being accountable for the quality outcomes. These outcomes are sustained in a Culture of Excellence.
- Workshop 1: Awakening Shared Leadership: Problem-Solving at the Point of Care.
- Workshop 2: Awakening Safety and Quality Through Just Culture
- Workshop 3: Awakening Excellence Through Individual Professional Development Plans
The leader embodies the attributes of the Connector by building a sense of community. The Connector is characterized as a: collaborator, supporter, edgewalker, engineer, and authentic communicator. The leader’s influence as a Connector results in a healthy work environment and the natural development of a Culture of Trust. Real-world examples are provided for how the Connector embodies each attribute and achieves success in developing a sustained Culture of Trust.
- Workshop 1: Connect Community to Build Unity
- Workshop 2: Connecting Strengths to Engineer Success
- Workshop 3: Connecting the Walk to the Talk
The leader embodies the attributes of the Upholder by recognizing the humanity in self and others. The Upholder is characterized by demonstrating: personal well-being, mindfulness, an others-oriented mindset, emotional awareness, and social/organizational awareness. The leader’s influence as an Upholder results in teams that perform better, engage more, and achieve the desired outcomes of improved staff and patient satisfaction. A Culture of Caring is exemplified.
- Workshop 1: Uphold the Team to Calm the Chaos
- Workshop 2: Upholding Each Other Through Peer Support
- Workshop 3: Uphold Individual Health to Influence Organizational Health
Human-Centered Leaders require intentional development of skills that support the leader’s effectiveness and ability to create a sustainable culture of Excellence, Trust, and Caring. These skills, although not an exhaustive list, are briefly discussed in this level.
Emotional Intelligence: By understanding one’s own feelings, leaders can better understand and evaluate the feelings of others. This essential development is foundational to the Human-Centered Leader who understands it starts with you, but it’s not about you!
Change Management: Traditional leadership attempts to mitigate and prevent the unexpected whereas the Human-Centered Leader embraces unpredictability and change. Response to turbulence and chaos is the space where momentum is gained, and new innovations emerge.
Capability Training: In addition to focusing on “competencies,” Human-Centered Leaders focus on “capabilities.” The leader must practice reflection and develop critical thinking to build and model capability.
Reflection: The Human-Centered Leader practices a deeper learning gained through reflecting on experiences. By practicing and teaching reflection, the leader fosters lifetime learning in both self and others.
Innovation Competence: The Human-Centered Leader recognizes that all leadership is local and that decisions should be designed and implemented by those whose work environment is impacted. The leader must ensure that processes, policies, and resources are in place to allow for and support the development of innovation.
- Workshop 1: Emotionally Intelligent Minds
- Workshop 2: Thinking it Through
- Workshop 3: Appreciative Inquiry: Glass Half Full v. Glass Half Empty